Meet Accordia AI Voicebot, an intelligent voice agent that helps your business handle inbound and outbound calls, engage customers, automate routine conversations and keep your teams focused on the conversations that need a human touch.
Step 1 of 2 · Choose your demo
Pick one clear job for the agent, then choose the language you want to speak.
Try saying “I'd like to book a cleaning for Thursday morning.”
THE PRESSURE ON EVERY CALL
Customers still prefer voice when they need help quickly. But high call volumes can put pressure on your teams.
AI Voicebot helps take care of the conversations that don't always need a human agent, while allowing your team to step in when they do.
FROM CONVERSATION TO ACTION
Accordia AI Voicebot can listen, understand and respond to customers through natural voice conversations.
It can be configured to handle specific business processes, follow your approved information and take action through connected systems.
Handle common customer questions and requests.
Recognise what the customer needs from the conversation.
Provide relevant answers based on your approved information.
Book appointments, qualify leads, capture information or update connected systems.
Transfer the conversation to a live agent when human assistance is needed.
Use transcripts, call recordings and AI-powered analysis to understand conversation quality and improve workflows.
SEE THE VOICEBOT IN ACTION
Works with the voice, AI and data stack you choose
Serve customers in English, Bahasa Melayu, Mandarin, Cantonese and more.
Connect your phone numbers and SIP trunks, or customize a setup to fit your operation.
Monitor, whisper, transfer or take over live conversations when it matters.
Choose the voice, speech and AI providers that fit your business requirements.
From creating your first voicebot to managing live conversations and improving performance, Accordia gives your team one place to manage the entire voice experience.
Create conversation flows based on the way your business actually works. Define what your AI should say, what information it can use, what actions it can take and when a conversation should be transferred to a human.
Your voicebot shouldn't operate in isolation. Connect it to your CRM, business applications and existing telephony so conversations can lead to real actions.
Whether you're answering customer calls or reaching out to thousands of customers, manage your voice workflows from one platform.
Every call is an opportunity to understand your customers and improve your service. Review recordings, transcripts and AI-generated insights to see what happened, identify areas for improvement and coach your teams.
A good AI Voicebot shouldn't just talk. It should help get things done.
Caller “Tuesday afternoon works for me.”
Agent “Perfect. I’ve booked 2:30 PM and sent the confirmation.”
AI understands the conversation and customer intent in real time.
The voicebot uses your approved knowledge, business rules and configured workflows.
Book an appointment, update a record, capture information or trigger a business action.
Use transcripts, recordings and AI-powered insights to understand performance and improve future conversations.
Choose a scenario, select your language and experience Accordia AI Voicebot for yourself.
Try a real conversation and see how AI can understand customer requests, respond naturally and complete a configured task.
Your AI Voicebot doesn't have to operate in isolation. Connect it to your CRM, contact center and business systems so conversations can become meaningful actions.
Agent layerOther systems connect through their available APIs. Destination logos are route examples, not native-integration or partnership claims.
Connect with platforms such as Salesforce and Zoho CRM, or integrate with other business applications through APIs.
Use REST APIs and configurable tools to connect the voicebot to your own applications and workflows.
Create actions that allow your voicebot to do more than answer questions, such as retrieving information, updating records or triggering business processes.
Manage credentials, routes and permissions so your organisation maintains control over how AI interacts with connected systems.
AI Voicebot isn't just about making an AI sound human. For enterprise environments, organisations need control, security, visibility and accountability; from the moment a voicebot goes live to every conversation it handles. We're not just giving you an AI that can call people. We're giving your organisation control over how that AI operates.
Manage call volumes, monitor active channels and see what is running in real time. Set limits for individual campaigns and track activity so your team can scale AI-powered calling without losing operational control.
Campaign Controls · Call-Volume Limits · Live Channel Visibility · Dispatch Monitoring
Keep a clear record of important platform and customer interaction activity. Review who changed what, when it happened and what took place during each conversation.
Recordings · Transcripts · Activity history · Audit trail · User actions
09:40agent.updated · aida10:41tenant.licence.renewed11:42user.session.revoked12:43sip.trunk.created13:44qa.scorecard.assignedSupervisors can follow the live conversation, provide private guidance, transfer the caller or take over the conversation completely when human judgement is needed.
Keep control over how your AI Voicebot, business information and connected services are managed. Accordia supports encrypted credentials, role-based access and session controls to help your organisation protect access to the platform and connected systems.
Your voicebot can use your approved business information to answer customer questions during a conversation. Upload policies, product information, price lists, FAQs and other documents so the AI can retrieve relevant information when needed.
Policies · Product Information · Price Lists · FAQs · SOPs · Business Documents
You don’t need to automate every customer conversation on day one. Start with one high-value workflow and expand as your team gains confidence.
Choose a repetitive or high-volume call flow that your team already understands.
Connect your phone number, knowledge and relevant business systems.
Monitor conversations, review performance and improve the workflow before expanding to more use cases.
Your customers don’t communicate through voice alone.
Accordia AI Voicebot can work alongside the wider Accordia ecosystem to connect voice conversations with your contact center, CRM, ticketing, chat and other customer engagement workflows.
Cloud contact center
Chatbot & live chat
Ticketing & helpdesk
Social messaging
AI-powered automation and intelligence
One customer journey. Connected across channels.
Start with one customer conversation you want to automate, the information the AI can use, the systems it needs to connect to and a clear process for transferring customers to your team. Accordia can then help configure and test the workflow before it is connected to live customer calls.
Yes. You can bring your existing SIP trunk and phone numbers, or configure new numbers for your voicebot. Inbound and outbound calls can then be routed according to your configured workflows.
Accordia provides native Salesforce and Zoho CRM connections, while other business systems can be connected through APIs and configurable tools. This allows the AI Voicebot to retrieve information, update records and complete configured actions during a customer conversation.
Language availability depends on the selected voice and speech provider. The current provider stack supports languages including English, Bahasa Malaysia, Mandarin, Cantonese, Tamil, Thai, Vietnamese and Arabic, with additional options available depending on the provider and voice selected.
The conversation can be transferred to a live agent based on your configured escalation rules, business hours or conversation context. Supervisors can also monitor the conversation, provide private guidance or take over when human judgement is needed.
Yes. Human handoff is built into the workflow. Your team can receive the conversation when the AI reaches a situation that requires human assistance, helping customers avoid starting the conversation again from the beginning.
Accordia provides recordings, transcripts, extracted information and AI-powered QA scorecards to help teams review conversations and understand what happened. Access and retention settings can be configured according to your organisation’s operational and regulatory requirements.
Yes. Accordia supports flexible voice, speech and language-model providers, allowing organisations to configure the providers that suit their requirements. Provider credentials are securely managed within the platform.
Yes. The platform supports multi-tenant administration, allowing organisations such as enterprises, BPOs and groups with multiple business units to manage agents, numbers, access and usage across separate environments.
Yes. You can provide approved business information such as policies, FAQs, product information and other documents. The AI Voicebot can retrieve relevant information during a conversation and use it to provide more consistent, business-specific answers.
Yes. When connected to your business systems, the AI Voicebot can perform configured actions such as checking customer information, updating records, booking appointments or sending structured information to your systems.
The best place to start is with one real customer conversation. Choose a repetitive, high-volume or time-consuming call flow and let Accordia show you how the Voicebot could handle it, connect to your existing systems and involve your team when needed.
See how Accordia could handle the conversation, connect to your existing operation and keep your team in control.
