Technical

Field notes on AI voice agents, contact centre automation and multilingual customer operations across Southeast Asia.

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Technical 08 Aug 2026

SIP trunks explained for people who aren't telecom engineers

If a voice AI vendor tells you to "just bring your own SIP trunk," here's what that actually means, how call routing works once it's connected, and what to check before you commit.

2 min read

Technical 08 Aug 2026

How we think about giving an AI agent access to your CRM

A voice agent that can only talk isn't that useful on its own. The real value shows up once it can look something up or write something back mid-call, which means giving it scoped, auditable access to your CRM.

2 min read