Accordia Blog
Field notes on AI voice agents, contact centre automation and multilingual customer operations across Southeast Asia.
The EU AI Act's new transparency requirements took effect on 2 August 2026, changing how businesses deploy customer-facing AI. Here's what the new rules mean for voice AI agents, automated customer interactions and enterprise AI deployments.
If a voice AI vendor tells you to "just bring your own SIP trunk," here's what that actually means, how call routing works once it's connected, and what to check before you commit.
A voice agent that can only talk isn't that useful on its own. The real value shows up once it can look something up or write something back mid-call, which means giving it scoped, auditable access to your CRM.
Everyone assumes the model is the hard part of building a voice AI agent. In practice, it's almost always something smaller: barge-in, background noise, code-switching, and silence that times out too early.
Malaysian call centers juggle four languages in a single queue, and staffing that around the clock is expensive. Here's why AI voice agents caught on here faster than in most other markets, and where they still fall short.
